Whilst our complaints procedures are agreed at Trust level, and are consistent across all off our schools, the policy is rooted in school level contact and support at the earliest stages of a complaint or concern.
The aim of this policy is to ensure that a concern or complaint by a parent/carer or member of the public is managed sympathetically, efficiently, at the appropriate level and resolved as soon as possible. Most concerns, where a parent/carer seeks intervention, reconsideration or some other action to be taken, can be resolved informally. As such, parents/carers should raise the concern initially with the Class Teacher, Deputy Headteacher and Headteacher in the first instance as a ‘stage 1’ complaint. Should the complaint not be resolved, then the complaint progresses to ‘stage 2’, with greater involvement of the Trust.
The full complaints policy and processes can be found at this link